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Schulung - IBM TP351G - IBM Control Desk 7.6 Foundations

  • Live Online oder Präsenz
DURCHFÜHRUNG MIT TERMIN
Dauer
2 Tage (16 Stunden)

Preis
1.600,00 € netto
1.904,00 € inkl. 19% MwSt.

Nr.
30010
TERMIN UND ORT NACH ABSPRACHE
Nr.
30010

Dauer
2 Tage (16 Stunden)

On-demand Training
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Overview

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

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Zielgruppe

Wer sollte teilnehmen:

Zielgruppe

Audience

This course is suitable for all roles, including installers, administrators, and service desk agents.

Voraussetzungen

Prerequisites

Before taking this course, you should have the following skills:

  • Basic browser navigation skills
Trainingsprogramm

Trainingsprogramm

Course Outline

  •  Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Change, Configuration, and Release Management

Objective

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM Control Desk
Schulungsmethode

Schulungsmethode

presentation, discussion, hands-on exercises

Hinweis

Hinweis

Further seminars from the IBM area.

Weitere Informationen

Weitere Informationen

Sessions

  • 1.600,00 € Netto
    Noch freie Plätze
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Schulung - IBM TP351G - IBM Control Desk 7.6 Foundations