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Fantom Tag

Training - Resolving conflicts respectfully

Turning Conflict into a Constructive Force in Everyday Leadership and Teamwork

  • Live Online oder Präsenz
  • 4REAL
    4REAL© steht für eine neue Generation der Weiterbildung: heterogene und personalisierbare Trainings für einen nachhaltigen Lerntransfer in die Arbeitsumgebung. Mehr erfahren
SeminarInhouse Individuell
DURCHFÜHRUNG MIT TERMIN
Dauer
2 Tage (14 Stunden)
Preis ab
1.590,00 € netto
1.892,10 € inkl. 19% MwSt.
Nr.
17634
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Conflicts in the workplace are not the exception - they are part of everyday professional life. What makes the difference is how you handle them. In this two-day training, you will learn to recognise conflict signals early, understand their causes, and apply effective strategies for resolution.  

The programme covers key areas such as perception levels and communication patterns, types of conflict and their dynamics, as well as techniques for leading difficult discussions. You will develop behavioural alternatives for challenging situations and practise solution-oriented questioning in role-plays and group exercises. The training is available as a live online session or on-site and follows our 4REAL model, which combines interactive learning with sustainable transfer into your daily work.  

After completing this training, you will be able to address conflicts constructively, apply de-escalation techniques with confidence, and turn potential disruptions into productive outcomes for your team.

Zielgruppe

Wer sollte teilnehmen:

Zielgruppe

This training is designed for staff members of specialist departments, junior executives, team leaders, and project managers who want to strengthen their ability to handle conflicts professionally and constructively.

Voraussetzungen

Participants should have basic knowledge of communication. An adequate command of English is required, as the training is conducted entirely in English.
Trainingsprogramm

Trainingsprogramm

Communication and self-image: 

  • Perception levels and filters 
  • Recognising personal communication patterns and traps 
  • Verbal and non-verbal signals 
  • Feedback rules 
  • Self-perception and other s image of oneself 

The conflict issue: 

  • Possible causes in the work processes 
  • Types of conflict 
  • Danger of conflict fixation 
  • Conflict signals as an approach to early conflict resolution 

Resolving conflict: 

  • Leading dificult discussions 
  • Dealing with "disturbances" 
  • Developing behavioural alternatives in difficult situations 
  • Solution-oriented questioning 
  • Positive intention 
  • Intervention possibilities in conflict situations
Schulungsmethode

Schulungsmethode

In this training course, our trainers will teach you the course content using presentations, discussions, and examples from the participants' practical experience. Individual and group work as well as role-plays are also part of the training.

Häufig gestellte Fragen (FAQ)

Häufig gestellte Fragen (FAQ)

Who is this training suitable for?  

This training is designed for staff members of specialist departments, junior executives, team leaders, and project managers who want to improve their ability to handle conflicts in the workplace professionally and constructively. 

What are the prerequisites for participation?  

You should have basic knowledge of communication. Since the training is conducted entirely in English, an adequate command of English is required. 

How long does the training last and what format is available?  

The training lasts two days (14 hours) and is available as a live online session or as an on-site event. It follows our 4REAL model for sustainable learning transfer. 

What methods are used in this training?  

The training combines presentations, discussions, examples from participants' practical experience, individual and group work, as well as role-plays to ensure interactive and hands-on learning. 

What will I be able to do after this training?  

You will be equipped to recognise conflict signals early, lead difficult discussions with confidence, develop behavioural alternatives in challenging situations, and apply solution-oriented questioning and intervention techniques in your daily work.

Termine

  • 1.590,00 € Netto
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    Live Online Training
Training - Resolving conflicts respectfully