Zertifizierung - ITIL® 4 Foundation (English version)
Effective IT service management is a critical success factor for modern organizations - especially in times of digital transformation, agile methodologies, and evolving customer expectations. The ITIL® 4 Foundation certification equips you with a solid understanding of the globally recognized ITIL® 4 framework and its practical application in today's business environments.
In our three-day course (21 hours), delivered in English, you will explore the core concepts of ITIL® 4 - including the Service Value System (SVS), the four dimensions of service management, guiding principles, and key ITSM practices. This training is available as a live online or on-site course and is delivered by accredited ITIL® 4 trainers.
After completing the seminar, you will be fully prepared for the official ITIL® 4 Foundation certification exam administered by PeopleCert. With this internationally recognized qualification, you strengthen your professional profile and gain the competence to actively contribute to a service-oriented IT organization. 
ITIL®, PRINCE2® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. 
Seminarinformationen
Referenz : 2480
- Dauer : 3 Tage (21 Stunden)
- Live Online oder Präsenz
Wer sollte teilnehmen:
Zielgruppe
This course is designed for business and IT executives, IT managers, IT directors, service managers, process owners, project managers, consultants, trainers, and all professionals involved in IT service management who require ITIL® 4 Foundation knowledge.Voraussetzungen
No previous knowledge is required for the ITIL® 4 Foundation course or the certification exam. However, familiarity with IT services and business processes is an advantage.Trainingsprogramm
Seminarprogramm herunterladenHinweis
Exam Voucher/Fees: The fee for the exam voucher is EUR 420,00 plus applicable VAT. The exam fee is not included in the seminar price and will be invoiced separately. Please note that prices are subject to change by Peoplecert. Peoplecert trainings can only be booked in conjunction with an exam. With your exam voucher, you can register for the online exam and gain access to your e-book and official training material. Register before the start of the seminar, but at the latest on the 1st day of the seminar at https://peoplecert.org
Exam Type: The exam is a multiple-choice exam with 40 questions that must be answered within 60 minutes. Non-native speakers have an additional 15 minutes and can use a dictionary. No other aid is allowed. To obtain the ITIL® Foundation certificate, 26 out of 40 exam questions, which is 65%, must be answered correctly. Exam Language: English. The seminar is conducted by accredited ITIL® 4 trainers.
PDUs: You can earn PDUs (Professional Development Units) through this seminar.
Further seminars in this field: IT-Governance: Normen & Standards.
Häufig gestellte Fragen (FAQ)
Who is the ITIL® 4 Foundation course designed for?
This course is ideal for business and IT executives, IT managers, service managers, process owners, project managers, consultants, and anyone involved in IT service management who wants to build a solid foundation in ITIL® 4. No specific role or seniority level is required.Do I need any prior knowledge to attend?
No. There are no formal prerequisites for the ITIL® 4 Foundation course or the certification exam. That said, basic familiarity with IT services and business processes is helpful.How does the ITIL® 4 Foundation exam work?
The exam is a multiple-choice test with 40 questions to be answered within 60 minutes. You need at least 26 correct answers (65%) to pass. Non-native English speakers receive an additional 15 minutes and may use a dictionary. The exam is administered online by PeopleCert after the seminar.Is the exam fee included in the course price?
No. The exam voucher costs EUR 420.00 plus applicable VAT and is invoiced separately from the seminar price. Please note that exam fees are set by PeopleCert and may be subject to change.What are the benefits of obtaining the ITIL® 4 Foundation certification?
The ITIL® 4 Foundation certification is an internationally recognized qualification that validates your understanding of the ITIL® 4 framework. It demonstrates your ability to apply modern IT service management practices, including approaches like Lean, Agile, and DevOps - strengthening your professional profile across industries.Is the course available online?
Yes. You can attend the ITIL® 4 Foundation course either as a live online training or as an on-site seminar. The course duration is three days (21 hours) in both formats.Offenes Seminar mit Teilnehmenden aus unterschiedlichen Unternehmen zu einem festen Termin.
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Referenz : 2480
- Dauer : 3 Tage (21 Stunden)
- Live Online oder Präsenz
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Referenz : 2480
- Dauer : 3 Tage (21 Stunden)
- Live Online oder Präsenz
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Seminarzeiten
Online-Seminare beginnen in der Regel um 9:00 Uhr und enden gegen 17:00 Uhr. Präsenzseminare starten am ersten Seminartag um 10:00 Uhr. Detaillierte Informationen zu den Seminarzeiten erhalten Sie mit der Anmeldebestätigung.
Methodik
In this seminar, our trainers will present the course material through lectures and discussions, allowing you to immediately apply and reinforce what you’ve learned through exercises.
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