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Training - Customer Centricity

In this live-online Training you will learn about the fundamentals of Customer Centricity. Learn how to:

  • Develop an understanding of why the customers and their needs must play the crucial role in the development of your products and services.
  • Identify and understand your personal customer with new perspectives.
  • Take away specific actions on how to engage and satisfy your customer.
  • Get to know a new mindset so that you can think more customer centrically in everyday life and thus communicate and act in a more targeted manner.
  • Apply the following methods, among others: Persona Development, Design Thinking, Business Model Canvas, Customer Segmentation, Lean Startup, Scrum.

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Seminarinformationen

Referenz : 17804

  • Dauer : 1 Tag (7 Stunden)
  • Live Online oder Präsenz
Training - Customer Centricity

Wer sollte teilnehmen:

Zielgruppe

This training is addressed to managing directors, decision makers, executives of all hierarchy levels and all employees.

Voraussetzungen

No prerequisites are necessary to attend this training.

Trainingsprogramm

Seminarprogramm herunterladen

Seminarzeiten

Online-Seminare beginnen in der Regel um 9:00 Uhr und enden gegen 17:00 Uhr. Präsenzseminare starten am ersten Seminartag um 10:00 Uhr. Detaillierte Informationen zu den Seminarzeiten erhalten Sie mit der Anmeldebestätigung.